OPEN
When this was read, and what would make it wrong
Rules of this kind change without an announcement, so the only useful thing a guide can offer is a date. Here is what this site was built from, how often it gets re-opened, and what it has not resolved.
Every section on this site carries the official page it came from and the day that page was read. Check the original before you act on any of it.
LOCKS
Why there is nothing here yet
This site is new, and pretending otherwise would be the first lie
There is no change log here yet, because there have been no changes. This site was published on 2026-09-22 and every rule on it was read from OrientDig own pages in the days before that. A page like this one usually opens with a list of edits. Inventing that list would be trivial and it would be the first thing on the site worth distrusting.
What the page does instead is state the shelf life. Every quote on this site names the official page it came from and the day that page was opened, and both appear in the small grey line under the section rather than in a footnote nobody reads. That date is the useful part. It tells you how much weight a quote can still carry.
The screen above is the only place in this whole process where an expiry is printed on the thing itself, and it is worth borrowing the habit. An unpaid order has a deadline on its face. A quoted policy does not, so this site puts one there.
The rule that follows from it is simple and it is not in our favour: where a date here is old and the official page now says something different, the official page is right and this one is wrong. Every section links to the original so that the check takes about thirty seconds.
FACT
What gets re-opened, and what would force it sooner
These are the pages this site is built on, and the intended cadence for re-reading each one. Frequency follows consequence: the pages that decide whether you get your money back are checked more often than the ones that describe how an order is typed in.
| Official page | Why it is on the list | What would pull the re-read forward |
|---|---|---|
| The disclaimers | Seven conditions that placing an order counts as agreeing to, including the inspection limits and deposit orders | Any change to what the inspection covers. It is the clause the most sections here depend on. |
| The promised returns terms | The window, the exclusions, who decides, and what a return costs | A change to the window or to who pays the first leg of return shipping. |
| The prohibited items statement | What cannot be posted, plus its own admission that the list is not guaranteed complete | Anything added to the list. Additions are what catch people, because a category that shipped last month is not a promise about this month. |
| The special standards page | The condition thresholds for goods where new and used look identical | A change to the shutter count, the sealed cosmetics rule or the sneaker tag rule, all of which are quoted as exact numbers here. |
| The service standards | Response windows, chase intervals and the deadlines that run against you | Any change to the seventy-two hour reply window, which is the shortest and least forgiving number on this site. |
| The declaration guidance | Declaration modes, the minimum declared value and the customs position | A change to the percentage floor, or a tax threshold moving in a country this site names. |
All six pages read on 2026-09-22. Start at the help centre, which indexes the rest.
OPEN
What we know we have not resolved
Honest gaps, listed rather than smoothed over. Each of these is a place where the published pages are either silent or not quite consistent, and where this site has chosen to show you the seam instead of averaging it into a number that appears nowhere.
Two different descriptions of the free photo set
The banner on a product page offers a free set of between three and seven high definition photographs. The dedicated page on detailed photos describes three fixed angles. Both are current and both are theirs. The glossary quotes them side by side and does not pick one.
What counts as a special requirement
The message box on the order panel asks for a message only when the order has a special requirement, and separately the service standards say a remark can extend processing time. Neither page defines where an ordinary note ends and a special requirement begins.
How the storage window is counted
Storage runs to ninety days. Whether that clock is read per item as it arrives or per consolidation is not spelled out on the page, and this site does not guess. If you are running a long consolidation, ask before the window matters.
Which carriers carry an import scheme number
OrientDig states that it cannot provide its own number for the European import scheme, which leaves the route dependent on the carrier rather than the agent. Which carriers qualify is not published, and it is the kind of detail that changes without an announcement.
Nothing here comes from an order we placed
Every screenshot on this site is an official OrientDig image, in several cases one of their own tutorial screens complete with the red arrows they drew on it. The sample amounts in those pictures are theirs. We have no private data, no account insight and no channel to the warehouse that you do not have.
FACT
Changes you will see coming, and changes you will not
Not every change announces itself, and the difference matters more than the changes do. Sorting them is most of what a page like this is for.
The ones with a notice attached
Policy pages, service standards, published windows and the prohibited list are all documents. When they change, the new wording is there to be read, and the date on this site tells you whether we have read it yet.
These are the changes a page like this can genuinely track, and they are the ones worth quoting in an argument, because both sides can open the same page.
The ones that simply happen
A seller going quiet. A listing disappearing. A category that cleared customs last month being held this month. A carrier quietly dropping a route. None of these are published anywhere, by anyone.
This is why the advice on this site is about sequencing rather than prediction: check the category before you pay, estimate the second bill before the first one, and keep the parcel simple. Those hold whether or not anything changed this week.
OPEN
Tell us when something here is wrong
A quote that has gone stale is a bug, and it is the one kind of bug a reader can see before we can.
If you open an official page linked here and it says something different from what we wrote, that is worth two minutes of your time and it will save the next reader rather more. Send the page and what it now says.
The same goes for a link that no longer opens, a section that reads as though it is describing a screen that has been redesigned, or a number that does not match what you were charged. We cannot change anything about your order, and we are not going to pretend otherwise, but we can fix the page, and a fixed page is the only thing this site actually produces.
The address is in the footer and on the about page, which also sets out how the site is paid for.